VoIP technology is basically referred to transmission capabilities that make you enable to do calls through the internet to your customers. In daily use language VoIP is known as internet telephone. It converts voice vibrations to compressed digital signals that translate to Internet Protocol (IP) packets. These IP packets are then transmitted and converted to a regular telephone signal if the user has a regular telephone. In crux, VoIP allows computer users and businesses to make telephone calls from a desktop computer equipped with a VoIP phone. Cloud telephony offers services and benefits unparalleled by traditional phones.
To make VoIP calls, a person or business needs:
- A high-speed broadband Internet connection, at least 256 kilobytes a second: DSL, cable, newer satellite, or anything that isn’t dial-up.
- A modem.
- A computer equipped with a microphone, these days even the least-expensive computer has one. Or an adapter to a regular phone only necessary in lieu of a computer.
- Software from a VoIP provider.
Advantages Of VoIP:
The main advantage of VoIP broadband phone service is the cost. VoIP broadband phone providers charge you a much lower monthly fee for local, long distance and international calls than traditional phone service.
- Some VoIP providers, for example, Skype provide free PC-to-PC calls using their software. However, there will be a service fee if you want to make PC-to-Phone calls.
- VoIP broadband phone service provides features that are usually not available with traditional phone service, such as virtual phone number, you can choose a phone number with area code different from where you reside. Friends, families or customers living in that area will only be charged for local calls when they call your virtual number.
- VoIP service is usually bundled with free features, such as caller ID with name, call waiting, conference calls, and call forwarding, which is charged for the additional cost by traditional phone companies.
- Even if you already have a regular phone line, VoIP is a good low-cost alternative to adding an additional phone line with extra features and low long distance and international rates.
- Mobility and portability. You can use the VoIP service anywhere with a broadband connection. All you need are a laptop and a headset or just a VoIP phone adapter. Even if you are traveling, you can still enjoy the cheap calling rates of VoIP service.
Below are some positive assistance’s which will explain that how VoIP is useful for a business and on which level.
Voicemail To Email Transcription:
Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email. You don’t have to worry about furiously scribbling names, numbers, and addresses. Take your time and read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemail in a way that would otherwise be impossible.
Music On Hold:
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music or worse, silence. This feature allows you to choose what your callers listen to as they wait.
Call screening is an often-forgotten feature of the VoIP business world that can come in nearby. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you energy supplements, you can disconnect them.
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist. Call center software provider companies like Dialer360 are presenting auto attendant for their VoIP services.
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raises,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.
Do Not Disturb:
This feature does exactly what its name implies: leaves you undisturbed. You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice.
Get The Same Enterprise-Class Software, But At A Lower Price:
VoIP solutions are customized to the needs of each client. Whether you are a call center, a multi-faceted business with many different departments and specialists, or a business that does a high number of online meetings and webinars, hosted VoIP includes many features you need as standard, or as an affordable add-on.
Hosted VoIP includes many Fortune-500 company features at an everyday price. If you are fortunate enough to be on that exclusive list, there’s still no reason not to take advantage of the low price and hefty feature set of VoIP, including:
- ACD Call Queues
- Auto Attendant
- Call Parking
- Conference Call
- Dial by Name Directory
- Group Ring
- Music on Hold
- Voicemail Transcription
The Versatility Of Features:
Using VoIP phone systems allows you to multi-task with the most tech-savvy devices, allowing you to be the most productive you can be. Suppose you are on a call within a queue. While you are waiting, you can strategize your approach to client calls you have missed as you read voicemail-to-text transcriptions that are sent directly to your email inbox.
In another case, you can forward messages and voicemail easily. If you receive an important message in a voicemail, you can forward that voicemail to three other people at the click of a mouse.
These features and many more useful ones are available with VoIP phone systems. And because the service always goes with you, the features you find helpful can be added or subtracted with ease. In short, VoIP telephone systems grow with your business.
Simple Conference Calls:
The features just mentioned are not all that’s made easy by VoIP. Since all calls use a converged data network instead of dedicated phone lines, creating and participating in conference calls are made much easier.
It’s possible to take part in conference calls if your business uses a traditional phone system, but what you will find is that you will have to pay for an additional service to host multiple callers for a conference. These services are native to many VoIP phone systems. Instead of paying for something extra, you can take advantage of the ability to make conference calls as an added benefit to the service you already pay for.
Not only that, but VoIP services make video conferences much easier as well. Of course, these sorts of conferences are usually special cases, but face-to-face interaction with colleagues and clients, while business personnel is out of the office, is much more manageable with VoIP phone systems.
If your business is on-the-go, VoIP services can be a tremendous benefit to you because they will follow you wherever you go.
On a traditional phone system, a line that runs to a home or business is assigned its own phone number. Any movement that takes place then becomes a trial of remembering the right codes or keys to dial on your phone. A lot of time can then be wasted by contacting phone companies to transfer services and phone numbers to new locations.
With a VoIP phone system, all of this is eliminated. There are no physical limitations. You have the freedom to move as your business demands without any added stress.
Voice over Internet Protocol (VoIP) technology can increase the overall productivity of an organization by allowing their employees to multi-task without interruption. It also allows the organization to allocate funds usually spent on traditional phone bills to other aspects of the business. VoIP also allows users to attach documents, conduct virtual meetings, and share data via video conferencing. VoIP technology has also enhanced voice clarity to make it indistinguishable from traditional telephony.
Business VoIP services are significantly less expensive than the traditional phone services. Not only is there less hardware to buy or lease, maybe even no new hardware at all. Additionally, monthly subscription fees are lower. There are several hosted providers offering mobile apps to let the user make and receive phone calls using their data connection. These apps can either be set to ring simultaneously with your office phone or as a stand-alone extension. Adding new extensions is also easier.
More Features For Less:
You receive all the basic features such as voicemail, caller ID, conference calling, and Internet faxing in addition to VoIP features like virtual receptionists, advanced call screening and forwarding, integrated office software, and the ability to forward voicemails to your email or cell phone. Even paying extra for these VoIP services as part of a subscription through your provider would be significantly cheaper than paying for a traditional phone service provider for the same services.
If you are looking for increased productivity, improved communications and a more secure network with reduced costs, choosing VoIP communication systems to replace your traditional business landline is your answer. VoIP has the ability to supply various sizes and types of phone systems. Whether you require a couple of phones to hundreds of phones. It has the solution that is right for you.