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What is a VoIP Phone System and How does it improve Companies?

The era of traditional phone systems is definitely behind us. Whereas before, it was complicated and costly to have one installed inside the company, nowadays, you can have your very own VoIP phone system service provided to your company, in no time. Being software-based, it can be installed inside the servers in the office or it can function on the Cloud, as well. Here are some of the benefits of a VoIP phone system for companies, today.

What is a VoIP Phone System?

If you still don’t know what is a VoIP phone system, the simple answer is that it controls all inbound and outbound calls from an office. It is a software that manages all the links between employees phone numbers and the person calling them or to whom they are calling. However, a VoIP phone system does much more than that, partly because it can be connected directly to any other software or application that a company may use. Here are some of the advantages of this system, which improves a business.

Cost Efficient

The first thing that a company notices, when it switches from a traditional phone system to one managed by VoIP, is the reduction in cost. Since there are no major installations involved, there are no fees related to them. But these savings go on, since there will be no more maintenance either, or having to change the material when it gets too old. Also, the price of a line is much cheaper than before. You actually pay by bundles of ten or more lines that you can use, depending on what the service provider offers you.

Higher Level of Customer Service

Customer service has always been at the center of growth for a company. A customer who is satisfied will keep coming back, which means that the business can start accumulating them, in order to create additional revenues. With a VoIP phone system, the customer’s call is being handled right away by an interactive voice response system (IVR), which will direct the call towards the right person, as soon as they are available. This reduces the time wasted waiting on the line. It also lets the company connect its own CRM software to the system, so that operators can have the file of the customer calling on their screen, the minute they answer the phone, thanks to the recognition of the phone number of the incoming call.

Flexibility of Movement for Employees and Managers

When a company runs on a VoIP phone system, it enables everyone working there to be able to do their job from anywhere. Therefore, if some are working from their home or on the road, any call that will come into the office for them, will be automatically redirected to their cell phone, without any human interaction being necessary in the process.

Keeping up with upgrades in technology at the office, is the only way that a company can continue to grow. The VoIP phone system is the center of a company, today, as it connects everyone together, inside and outside its walls. This is something no company can live without.

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