The Telecommunication industry in the UK is changing quickly. Don’t worry if you have not kept up with what functionality is being offered, the devices that are available in the market, and all the different possibilities which are now available for business communication.
Large businesses can face several challenges while managing their approach to telecommunication.
- How the business should approach these challenges at a policy level.
- How the new policy will be implemented?
- How the business will control communication daily?
- What problems have to be faced?
VoIP’s evolution has opened several new opportunities that make life easier. Now there are more ways than ever before that a business can use technology to add to the communication set upset.
Does your company support remote employees? Does the communication setup work for your brand with regards to the remote employees and customers?
With a VoIP Telephone Service, you can now add remote employees to the overall phone system of the company. As long as the remote employees have internet they can communicate just like they were in the office. VoIP features like IVRthe menu, voicemails, and music on hold work so well as if the customer had called the company’s main switchboard. Your employees will no longer need to use their phones and explain to clients why their phone number is different than the company. Your remote employees will be able to transfer phone calls to their colleagues, receive company voicemails and pick up incoming calls. This way the privacy of employees remains intact as customers no longer will call them on their phones. This is a great selling point of VoIP since every company has the responsibility to provide its employees with a safe work environment. Another thing to consider is that it is a company’s responsibility to support its remote employees; you cannot ask them to pay the phone bills or incur charges as part of their duties.
Does your company manage a large number of employees internally who use company mobiles? If yes then does your telecommunication company provide you the level of service and control that you need?
There is another aspect of when you have employees in other countries. Your international employees are using their phones then you have a situation similar to the one mentioned above. Employees’ mobile cannot represent your company. When your employee’s phone is being used for company business then you have very limited control over the entire setup. Managing communications for the whole department can be tough, let alone a department that is overseas. Larger enterprises now seek a way through which they can manage and employ a solution efficiently which works at the organization and end-user level both. The company requires control over aspects of this service, such as whether workers will be able to use the phone through the internet, or make and pick up specific calls. Billing and payment are other difficult issues that need to be considered.
Considering all these factors you can see how the situation can become unmanageable. A company cannot enforce any policy over remote devices if they are located overseas. A company must be capable of implementing whatever policy has been put in place. For this, you need a technically advanced and flexible provider, who can understand and completely use the benefits of the new technology.
VoIP technology is used in both home and business phones. The up-rise of VoIP has made every business eager to switch to VoIP to take advantage of all the features and services.