Connect with us

Hi, what are you looking for?


How to make a Chatbot with AI

Customer Engagement has been the pivot of any business. It is customer satisfaction that is the topmost priority for any business which includes serving all the queries of prospective customers, converting leads into business opportunities. Chatbots with AI have made customer engagement easier for your business by answering their queries with 24*7 availability, making the whole process streamlined. AI-powered Chatbots make sure the customers get an enhanced experience by applying Machine Learning principles.

Chatbot, which is an AI-powered software offers human-like responses to customer queries. While a lot of them are keyword-driven or menu-based, it is the contextual chatbots that are leading the league with their smart responses that give a personalized feel to the customers chatting with them.

These chatbots use a combination of Natural Language Processing, Reinforcement Learning Techniques, and Machine Learning using heuristics and neural networks that are customized in nature. With these powerful AI techniques that combine, chatbots have successfully managed to pull out interactions up to the near-human levels.

If you are looking forward to having these smart chatbots for your business, then here’s how you can build the Chatbots using AI.

Take a Note of the User Requirements

Since the chatbots are made to serve the end-users, it is very essential to note down their requirements. Depending upon the response mechanism and conversation capability, you can build your chatbot either based on the rules or an Intelligent one, which generates real-time responses based on the learning.

Optimization of Chatbot for Better User Requests Resolution

Once you have come up with how to fetch the user queries, it is essential to resolve them successfully for customer satisfaction. To decide upon the most suitable way of solving the query, customized heuristics for decision-making can be combined with strong neural networks to come up with the best possible way of responding to the query.

By putting Reinforcement Learning in place, the chatbot can recognize patterns of queries that are similar and solve them more skillfully with optimization.

Check out the Intelligence of your Chatbot

Upon fixing up the query fetching and resolution part, you must understand whether the Chatbot that you are building is intelligent enough or not. You can do this by rigorously testing the functionality, domain coverage, learning capabilities, understanding, and defining the end goals out of the conversation.

Align the Flow of Potential conversations

Your chatbot must be able to hold good conversations that have a streamlined flow that is directed to make the interaction by the user journey making it optimum beneficial in minimum stipulated time.

Plan Ahead keeping Future Challenges in Mind

As the technology is leaping ahead with time, it is important to make the chatbots futuristic, considering the possible challenges that might appear in the future. These include diversification of the chatbot functions as the context elaborates with time.

With all these steps put in place and the right technical guidance, you can build a smart Chatbot with AI for your business to enhance customer engagements.

Written By

Chapter247 Infotech is a full-service software partner specialized in architecting, designing & developing tech solutions by binding Web, IoT, Analytics, AI and Cloud technologies. Our global clients include organizations right from Enterprise, Midsize to startups. In 6+ years we have launched over 100 products with ambitious clients in industries like E-commerce, financial services, healthcare, education, shipping, energy, and retail. Key Capabilities- - Web and Mobile-centric Product and Application development - Enterprise Application services ( Development and Legacy Modernization) - Product Engineering ( MVP, Product development, support, and maintenance) - IoT Applications - Mobility Solutions - Cloud Consulting ( Application Migration, DevOps planning, and Automation) With Technology and ever-evolving culture as top priorities, you will work with… - a Business Strategist that is highly experienced in combining business strategy and user experience to fill in the business gap we aim to solve - a UX/UI Designer that will pair consumer-grade reactive with intuitive interaction design to elegantly produce design solutions that engage - a Solution Architect that architects your product with the right technologies and tools keeping in mind the ever-changing IT world - a Development team that loves tech and programs the product idea to life with an innate attitude of no compromise in quality

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You May Also Like


Chatbots have made customer interaction a lot easier and more efficient. With a full-time availability, no customer goes without their query being addressed. That...