The rapidly evolving courier industry demands consistent innovation to match up with the growing demand and optimize service delivery and support. Last-mile delivery optimizations could have a moderate impact on the transport and logistics industry over the next five years with the focus on such solutions from the postal and CEP (courier, express, parcel) segment, says an article published by PwC (PricewaterhouseCoopers). This report indicates that last-mile delivery accounts for almost 53% of the total delivery costs. For optimizing this process, we need technologies and process innovations focusing on increasing the speed, convenience, and cost-effectiveness of deliveries.
Recent advancements in last-mile delivery platforms have created critical algorithms and analytics that have enabled last-mile delivery to become more effective and efficient. It has allowed established delivery companies as well as new entrants to provide the latest and improved services that are successfully addressing the rising customer expectations.
Benefits of Last-mile Delivery Software Analytics
Automated Dispatching and Tracking of Shipment
Manual methods of tracking that usually involved waybills and handwritten-receipts or notes without barcodes were not only time-consuming but also caused several human errors. Last-mile delivery software allows companies to handle dispatching effectively as well as track the shipments with ease, says a blog post published by Key Software Systems. This platform promptly auto-selects the best truck and route for each shipment while eliminating verification issues. It also ensures accurate and efficient load-planning and enables real-time tracking of shipment.
The delivery software algorithms and analytics enable dynamic routing that can easily adapt to changes in delivery requirements and traffic information. With access to real-time data, the delivery agents can be alerted regarding any upcoming traffic jams or bad weather and provided an alternative and more efficient route. Some service providers can even optimize the routes based on delivery requirements, driver availability, and available capacity.
Improved Inventory Management
Such a platform allows companies to offer accurate information regarding product availability and expected delivery time to their customers, according to a report published by the Office of Inspector General, United States Postal Service. It also gives them an option to shop online and pick up at a close-by store and bypass the need for delivery providers. This platform alerts the company and its customers of any potential delays, leading to better expectation management and trust. The automatic delivery updates and minimum order errors with the help of this platform ensures optimal happiness score of the customers.
Better Communication with Customers
Equipped with the latest algorithms and communication tools, companies can notify their customers with important updates on their order status. The customers can access every information including when their order has been shipped, the expected delivery date and time, and whether a customer signature is required. Some platforms even allow customers to directly contact the delivery companies and customize the delivery according to their own constraints and preferences.
A rating system helps build trust between customers and delivery companies. Some delivery platforms encourage customers to provide feedback regarding their overall experience as well as issues such as lateness or damaged/missing items. It helps the companies in improving their services and also gaining an edge over their competitors.
The constant developments in last-mile delivery software have helped in the automation of the entire process and accelerated information sharing between the delivery company and its customers. It has allowed companies to ensure customer satisfaction and boost their supply chain and logistics.