If you are having any troubles with last-mile logistics, you can rely on fleet management solutions, such as telematics, to get rid of them. Your drivers and vehicles are an important aspect of the entire delivery process, and this solution works seamlessly to handle them efficiently. It is quite flexible and adaptable to be used in various business environments.
Here are 5 ways you can expect fleet management solutions to improve your last-mile delivery process:
A good delivery management platform will help you with route planning and optimization. However, by integrating it with fleet routing software that has automated dispatching, you can quickly assign orders to the nearest drivers. It will enable them to reach customers in the least amount of time.
Also, this software will automate the flow of valuable, customizable, and time-sensitive information within the team and ensure accuracy, accountability, and greater profits. For instance, your dispatchers can skip using printed driver schedules and send them assignments directly on their mobile devices, thereby saving the company time and money.
Efficient On-demand Deliveries
You may have seen that the numbers of on-demand deliveries are steadily increasing over the last few years. It was also found in a report that 73% of customers preferred to receive their shipment in a convenient time slot rather than receiving it quickly. So, you need to increase your delivery efficiency to satisfy customers’ demands. You can conveniently do that with the help of fleet management solutions as they ensure instant connectivity between dispatchers and drivers.
Better Driver Navigation
Fleet management solutions with GPS tracking can offer turn-by-turn directions to drivers based on optimized routes. It will not only improve delivery timings but also improve fuel efficiency while enhancing your operational capacity.
When your dispatchers are constantly aware of the drivers’ status, they can always stay on top of the operations and ensure real-time delivery tracking. Your drivers can also send live delivery updates and electronic proof of delivery directly to the centralized system. Additionally, you should opt for a delivery solution that allows you to instantly make changes and adjustments in the schedule and proactively offer solutions to potential client issues.
Improved Customer Notifications
A survey indicated that 92% of respondents will not choose the same delivery company after three or four instances of poor customer service. So, you can understand the importance of customer satisfaction in the logistics industry. With the help of a fleet management solution, you can allow your drivers to communicate directly with customers. They can send timely alerts and let them know when their parcel is en route or about to arrive. This feature will certainly help you boost customer satisfaction and improve the customer delivery experience.
If your business provides these benefits to the team, you can expect them to elevate their performance at all levels. They can improve communications, achieve higher productivity, reduce operating costs, and increase customer satisfaction. So, a simple solution like fleet management software can enhance tracking and visibility and improve the entire last-mile delivery process.