A business can never succeed without a service level agreement that is fair and doesn’t seek to exploit the customer support agents. Irrespective of...
The customer is king. More notably, every customer is unique. They come with their own expectations from different cultural and ethnic backgrounds. So, as...
For a company, few things matter more than amazing customer service. But ironically enough, this is the pole where most businesses fail. Most companies...
Running a successful business is attaining a delicate balance between economics and operations by trial and error. And easier said than done, attaining that...
The customer support department plays a crucial role when it comes to customer satisfaction. Therefore, it doesn’t surprise us that there are always new...
Live chat support is gaining popularity among online retailers and stores because of the ease, swiftness and convenience it provides. Moreover, the software has...
Live chat is a modern technological breakthrough that has redefined and revamped the way businesses connect to their customers on the internet. In these...
The new online world is set up for convenience. Customers the world over have always demanded convenience. Neglecting the worlds of social media and...