The helpdesk is a very important part of any organization that provides service to customers. The first point of contact for customers is helpdesk to
Author: Vaishali Gopi
A digital marketer and an occasional content writer
SLA: Key to Efficiency, or a Support Team’s Worst Nightmare?
A business can never succeed without a service level agreement that is fair and doesn’t seek to exploit the customer support agents. Irrespective of the
Telltale Signs of a Lackluster Support Strategy
For a company, few things matter more than amazing customer service. But ironically enough, this is the pole where most businesses fail. Most companies and
Why Should a Business Invest in IT Asset Management Software?
What’s necessary for one business may not be necessary for other businesses. But there are few components that are necessary for every business and one
What is ICT and How Does It Fit within ITIL?
ICT has a big role to play in the IT sector. And when combined with ITIL, it can help you manage large businesses as well.
How a Help Desk Software Can Increase Your Customer Base
Meeting customer needs and keeping them satisfied are pivotal to success and growth for any business. It has always been so. Apart from pricing products
Why ITSM is Important for Any Industry
ITSM, abbreviated as Information Technology Service Management, has indeed made its presence felt big time on organizations of all sizes and genres. Its huge importance
Are Online Forums Dead? Here’s How to Resurrect Them
Online forums sound like a thing of the past with the new live messaging and social options out there today. You might think that there
7 Signs You Should Invest In A Customer Support Software
Running a successful business is attaining a delicate balance between economics and operations by trial and error. And easier said than done, attaining that balance
Take Advantage of Cloud CRM for Your Business
Cloud computing is more than just a marketing term: it has grown to become a strong influencer of information technology (IT). Owing to recent developments
11 Ways to Completely Revamp Your ITSM
For the majority of organizations deploying diverse types of IT services is a prime need nowadays. This is what companies belonging to sectors like retail,