A business can never succeed without a service level agreement that is fair and doesn’t seek to exploit the customer support agents. Irrespective of...
For a company, few things matter more than amazing customer service. But ironically enough, this is the pole where most businesses fail. Most companies...
ITSM, abbreviated as Information Technology Service Management, has indeed made its presence felt big time on organizations of all sizes and genres. Its huge...
Running a successful business is attaining a delicate balance between economics and operations by trial and error. And easier said than done, attaining that...