ITSM, abbreviated as Information Technology Service Management, has indeed made its presence felt big time on organizations of all sizes and genres. Its huge importance has been realized by one and all with companies and organizations making full effort to derive the maximum out of it. But there is a problem and it is that the majority of these organisations have failed to comprehend its real and ultimate meaning. Majority of the companies and organizations just implement it for the sake of it and without understanding its true and underlying value.
In order to really understand the significance and importance of ITSM one should first comprehend the types of services that are being managed. There are several aspects to these services which incorporate:
Technical Services: Focusing on the technical related services in a particular area of technology. Ideal examples of it are Data base services, Network services, Windows Administration Services, etc.
Organizational Services: Focusing into a specific role or a particular organization in the company. Instances in this regard are Operations Support Services, Sales support services, etc.
Application Services: Focusing on a specific end user business application with ideal examples being ERP and Email services.
Not too many organizations have all these services defined in a good manner (way). The organizations or companies having them well-defined generally have a very good understanding of the services they provide, the needs of those services, the resources it is likely to utilize and how to deliver all these. This will result in enhanced productivity and more competent and proficient utilization of resources that saves tremendously on operational costs as well.
The advantages of ITSM are:
Excellent connection between IT and business priorities: Generally, it is seen and found that there are a lot of differences of opinions between the business and IT teams within an organization. This can easily be avoided by implementing ITSM and thereby also resulting in the productivity of the business to a great extent.
Improved integration between different processes: Different processes in an organization such as incident management, problem management, etc. integrate well with each other and the productivity enhances to a greater extent (further).
Enhanced efficiency: ITSM is akin to oil to a well-refined engine smoothening the working of the organization and increasing productivity and efficiency alongside reducing wastage in the organization.
Companies belonging to any and every niche industry are learning the worth of outsourcing IT services to that of third party providers. By working in this fashion, companies can get to enjoy more resources and time for other projects.
Companies also would no further need to support in-house IT departments or invest a lot in maintenance and infrastructure. Businesses can instead rely on third party providers to take absolute care of all these daily tasks, while employees can fit in and perform their own roles with full functionality.
In order to leverage the maximum benefits of working with IT service providers, companies must definitely consider adopting modern management tools. Many IT service providers maintain IT department operations and also offer expertise and deep insight in the operation of advanced IT solutions in other departments, such as human service or customer service. Not taking full toll of the available experience and knowledge of IT providers could avert companies from optimizing available resources and increasing market share when they are up against big names and companies.
IT services can cut down costs, increase scalability & agility, all while boosting overall ROI. The use of IT services is even more important today than ever before for companies have turned to cloud-based solutions and applications.
ITSM enhance efficiency by making the delivery of services more succinct and faster. In addition to that, IT management solutions aid and enable companies line up business operations with greater efficacy.
The essence of implementing an ITSM program is quite transparent and clear.
In the war between chaos and control in Information Technology (IT), the battle for approval of committed ITSM teams using best practice frameworks and international standards has been won largely.
When executed well, processes built in association with these guidance manuals start to work well. They save money, introduce structure and create efficiencies. They also assist in defining responsibilities and roles, facilitate metrics for yard sticking & continuous improvement and start on higher levels of accountability to IT investment.
Thus, there is no denying in the fact that ITSM should be implemented without further delay to any and every business related to IT, for those who haven’t resorted to it already, for ITSM is the future of IT and this fact simply cannot be denied. With ITSM, not only does the possibility of the business growing increase, it thereby acts as a profit producing venture together with also looking at the aspect of customer satisfaction.
With ITSM, the key elements of delivering value to your IT business is given utmost priority like growth, astounding customer service, profitability and the likes. ITSM though is still in its speculative days, still the way it has been moulding IT, it can definitely be said that it is certainly here to stay and have far-reaching effects in the world of IT. It is surely and obviously the buzzword in the IT world at the moment and there are of course plenty of reasons behind that. And the present scenario with ITSM being in a state of constant flux, it is a niche that is both filled with opportunities and challenges at the one and the same time.