Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the business process outsourcing (BPO) services provider. My role has been instrumental in assisting businesses to choose the right BPO Services. Since she has dealt with a plethora of customers during her professional life, she best understands customer relationship management, billing and oss software etc. She writes regularly on a variety of topics associated with customer service.
Whatever the opinion of customers about IVR systems might be, they are very helpful for businesses. They help manage the call volumes of large processes...
# Need of the Hour: Telecom Software Par Excellence In today’s scenario, the management and functioning of any kind of business are directly related...
# Our Technology-Dependent Lives The modern, technology-driven era has made the Internet a necessity. No matter whether it is our personal or professional life,...
When Requirements of a Business Meet Technology Call centers have indeed evolved in a significant manner since the time they started. The conventional call...
Outsourcing: No Less Than Magic Wand Tough competition has compelled organizations to look beyond the tried and tested business strategies. No doubt, survival has...