The call center industry spends hundreds of billions of dollars each year to stay competitive and ahead of the game. A lot of organizations are
Author: Brian Smith
Brian Smith is a business consultant at hourstv.com with a particular interest in live chat support for businesses. He particularly likes to use his passion for technology to empower online entrepreneurs to realize the true potential of their ventures.
3 Common Myths about Live Chat Debunked
Live chat support is gaining popularity among online retailers and stores because of the ease, swiftness and convenience it provides. Moreover, the software has the
Automated Customer Support vs. Human Greeter- Making A Choice
Live chat is a modern technological breakthrough that has redefined and revamped the way businesses connect to their customers on the internet. In these times,
Don’t Make These Mistakes As A Business Startup
Starting a business is difficult and more challenging, especially when it comes to introducing a whole new idea. Aside from facing the challenge of developing
6 Handy Tactics To Run Your Business Smartly In 2014
The beginning of a year is the peak time for entrepreneurs to make plans and revise strategies for their businesses. A businessman starts every year
How To Deliver A More Customer-Centric Online Service
To earn long-term business benefits and win loyal buyers, retailers are adopting more customer-centric approach. This approach binds a retailer to facilitate his customers to
Building Higher On Sales Through Live Support Software
It is a fact that customers are the driving force of a business. If there are no customers, there would not be a business. Therefore,