Text Messaging Solutions for Businesses

Text messages are an instantaneous and cost-effective way for businesses to connect with customers on the go. Below, is a list of some of the top 5 text messaging solutions for businesses that make texting easy for you and your customers.

A business that cares about its customers, knows how important it is to stay connected with friends, family, and colleagues, even when you’re on the go. With the use of mobile messaging platforms, you can send and receive text messages to and from your cell phone without using up your minutes or data plan. It’s easy to keep in touch, but data connections can be unpredictable.

Communication Is Central to Customer Experience

If you’re a business owner or a small-to-medium sized small-to-medium-sized organization, you know that voicemail can be frustrating: it’s the only option for leaving detailed messages if your phone is out of range, or if you don’t have an answering machine.

But when customers or employees try to reach you, sometimes there’s no one available to answer the phone. This is especially frustrating if there’s an emergency or if they are trying to get important or timely information from you.

Customers should not be let down: They should be given a way of getting in touch with your organization to query about an order, report a problem, tell you about a change in delivery schedule, or any other number of things through mobile engagement.

Messaging Solutions

Here are five text messaging solutions for businesses that help with reducing staff overload with constant phone calls.

Send Out Mobile Reminders

If you need to remind customers about an appointment or delivery, or even just give them a friendly heads-up, send out a mobile reminder to keep them on schedule. With this text messaging solution, you can use a text messaging platform to send mobile reminders for any event or task at any time—and for as many people as you like—without having to track phone numbers yourself. Just include customers’ phone numbers in your database and your message starts flowing.

Send Automatic Alerts

This is a great way to give customers peace of mind while they’re away from home or the office and also a convenient way of letting them know that you’re thinking about them. Visitors, employees, even pets—anyone else who comes in contact with your business should have quick access to the information they need, even if you’re not there to give it!

This particular text messaging solution has a feature for auto-reply that sends the same message to all incoming calls. It is ideal for banks, restaurants, convenience stores, and many other businesses.

Handle Compliments

If you want to show your customers that you appreciate their business, it’s a good idea to let them know how they were received.

This is a great way to engage your customers and leave them with a positive impression by using mobile engagement. Whether you want to respond by text or email, you can send your appreciation by SMS.

Connect with Busy Customers

With this text messaging solution, customers can connect with you anytime and anywhere—even if they’re on the go.

With this text messaging solution, customers can connect with you anytime and anywhere—even if they’re on the go. Mobile engagement will help you keep in touch with customers who are otherwise too busy to call you, and we put your business in front of new customers who might not have heard about you otherwise.

Handle Emergency Requests

When a customer calls you in an emergency, it’s best to have a system for responding quickly and appropriately, without having to try and remember the details that the caller says on the phone. The use of a mobile messaging platform can go a long way toward making this a reality.