One way that business measures success is through their customers. Making sure that every customer gets satisfaction and is happy with the service provided is very important since it can either make or break the services that a business could offer. It is not surprising then that in order to meet this need, a 24-hour, 7 days a week full customer service support should be available. Customer service has always been a part of every business but in the recent days, customer service has moved up to the next level so that virtual call centers and other BPO companies have boomed from almost everywhere.
Structured Cabling Essential
How do call centers work and how can you ensure success for your business? Depending on the type of service or product that you offer, undoubtedly call centers will need a system so that data and memory can be transmitted and stored for many uses. This is where the role of structured cabling becomes a staple for the call center. What is structured cabling? It refers to the way wires are connected to computers and other electronic networks and gadgets in a standard manner. This is done to communicate and network the system in a way that it seamlessly connects every gadget in the building. With structured cabling, communication becomes easier through connectivity and a pathway component since IP applications is supported throughout the building. So whether the call center is composed of 250 employees talking to the customers trying to resolve a problem, 500 call center agents offering the latest and cheapest upgrade on internet service, or 100 agents pacifying an old consumer trying to straighten out their bills, you can be sure that all the needed information is cascaded to them for service that truly satisfies every customer’s needs.
Paging for Better Memory
With the various network entwined to each other in the whole call center complex, it may be hard to imagine how the memory is being stored. Data needed by the call center agents have to be stored so that they can have reference for the service they offer. Management needs to make sure monitoring tools are available to achieve service levels and observe the performance of the call center agents. Incoming calls needs to be stored for future uses to monitor but with every agent getting a call of 100 per day, the memory could burst out in heaviness. With technology development, however, paging can be used so that the main memory can be written or stored in a secondary usage for use in primary storage. Paging has a very large role to manage the memory of the operating system of a computer, and in call center, the whole cabled system. So since there is a cabling system in the call center, the memory that is stored in the secondary storage can be easily retrieved and strategies are used to increase responsiveness, like anticipatory paging or sometimes called “swap prefetch”.
Indeed, with these technologies put together, you can be assured that your business will be in good hands.