Providing quality customer service is not a new idea. In fact, many business owners would agree it’s a requirement for financial success. Although the concept of online shopping has been around for many years, the technology to provide quality customer service for online shoppers is only now catching up with the sky-rocketing rates of shoppers who prefer to shop with their mouse. Shoppers want live support even through the web. It is natural for shoppers to call 1-800 numbers (typically staffed by call centers) when they have questions about a company’s product or service, or send an email. But often, that is not enough. Seeing a friendly face and connecting with a real person in real time can make all the difference in customer satisfaction and in sales and that exactly is where VeriShow comes in.
What Is VeriShow?
VeriShow is a live support and collaboration service for that provides customer care and support for web based help desk. It uses live support multimedia tools that collaborates online with video conferencing, document sharing, interactive whiteboard and screen sharing to help customers improve engagement, sales and support in a variety of industries such as e-commerce, e-services, education and more.
Furthermore, VeriShow is applications-based,meaning you can select from a wide variety of multimedia communications and collaborative apps with which to engage visitors, including integrated text,voice and video, file sharing and co-editing, interactive whiteboards and more. Nowadays, people want to connect with real people andVeriShow can help make that happen. Call centers will need to convert to online live help centers in order to remain relevant with the increasing demand for browser based customer support. In short, visitors have come to expect the websites they visit to offer real‑time, personalized assistance.VeriShow replicates the in-store experience online, by providing business with an easy way to provide personal customer service with all the collaborative actions one might take in real life, online – through collaborative apps.
VeriShow has both paid and free plans for businesses and organizations of all sizes from very small business (e.g. $49 a month) through enterprise level versions for large companies. It’s ultimate focus is on apps based e-service and its typical online customer service platform focuses on chat, which is only the first step in providing personal customer support. With focus on creating user friendly and customizable apps that make it easy for e-reps to show, share, and sell a product, VeriShow has differentiated themselves from the competition in the e-service segment with a group of ever expending e-service and web meeting apps. Overall, e-service apps with options for customization are a true innovation in the model of e-service and the focus on apps is a great choice by VeriShow.