There are a lot of benefits for monitoring employees while they work, and for the most part, the reasons are not simply to control. Employee monitoring allows a business to track the activities of a worker, meaning that they can see how the employee is engaging with the task at hand, their attendance, and even assess their happiness and satisfaction.
The thought of being monitored may be unsettling and make people feel like they are being watched, but instead, a better analogy is that they are being guarded and looked after. Monitoring staff removes the disconnect between workers and management and can actually actively boost the working environment. Here are a few methods into how businesses keep track of their employee’s activity and growth.
Conducting employee surveys is a great way to get a feel of the mood in the office as well as learn insights about each staff member. Surveys can be focused on various different things, ranging from emotionally driven morale surveys to more analytical versions that deal with engagement, employee strengths and weaknesses, and ranking top performers. Whatever the survey, it gives employers the information needed to allow them to make changes to better improve the experience at work. A survey could enlighten the need for additional training to help progression or help them figure out the best, most productive teams that work best together.
A brilliant employee survey platform can be found at Inpulse, who with their advanced yet simplistic to read dashboard to help businesses better understand their employees. Although some may feel that these are invasive, it’s suggested that all employees actively seek out surveys as they’re being put in place to improve things. They give workers a voice that can collectively be used to shape the future of a company.
This type of monitoring has become normalized within businesses, with now two-thirds of businesses monitoring employee internet use regularly. The reason to do this makes sense: monitoring what pages employees look up and what they’re spending the most time on can help you assess their productiveness and even engagement.
It’s not all about catching workers out either. Of course, it’s good to know if certain workers are spending countless hours on social media while they’re meant to be working, but tracking their usage also helps you figure out if they need support. For example, an employee searching up tutorials frequently may need some additional training.
Monitoring your employees’ work-related phone calls on a landline is extensively used within customer service, as it’s an accurate way to measure productivity while also giving you avenues to help improve your whole team. For example, an employer may notice that a couple of workers have really high conversion rates or other critical customer service metrics. Through monitoring, they can listen in and see what they are doing so that other employees can implement, which boosts the entire team.
It can also be used to measure what numbers the employees are phoning and how much time they are spending on these devices, which makes it easier to spot misuse.