What may have seemed impossible till about a decade ago has become such an integral part of our lives today that we don’t even think twice about it. Take banking, for example. We have gone from visiting the bank for simple things like withdrawing cash to paying for practically everything we need from our mobile phones. This is what digital transformation does — it completely transforms archaic concepts into accessible, convenient things we depend on in our daily lives. There’s not a single industry that has escaped the digital era and that holds true for the eCommerce industry as well.
Studies have shown that more and more companies organisations are already upgrading their e-commerce platforms so as to keep up with the digital transformation wave. Digital transformation has led many organizations to take up new solutions that are capable of using existing data to deliver what their customers want. Suffice it to say that with this phenomenon taking centre stage, businesses are now placing their e-commerce stores at the core of their future plans.
How it helps
And as e-commerce continues to flourish and evolve, so have customers’ demand and expectations. This, in turn, has forced businesses to adapt to how they sell their offerings to make sure they can keep up with their competition. And as businesses seek technology to revamp their processes, there’s one obvious solution that comes to mind: digital transformation.
Today, it isn’t sufficient to just have an online store. In order to meet growing demands and other challenges facing e-commerce businesses, it is imperative to make use of cloud solutions and omnichannel marketing strategies. And it’s not just growing demand that e-commerce businesses need to pay attention to. Customers now look for customized experiences. For that, companies can leverage the data they already possess, typically found in CRM and ERP systems, etc., to access information that can help them deliver the personalized experiences that customers now want.
We have already spoken about how an increasing number of e-commerce businesses are refurbishing and enhancing their platforms. So, what does this obvious move towards a modern digital strategy mean for the market? For starters, it means that the phenomenon of online sales is not going anywhere any time soon. In fact, they will make headway with time.
Researchers have found that regardless of the many challenges that the e-commerce industry is currently grappling with, companies who have pro-actively embraced this new-age digital transformation are already making a killing, thanks to their eager digital initiatives. As a result, their contemporaries in the market to follow in their footsteps.
Long story short, with e-commerce at the heart of digital transformation, companies forecast the attainment of a palpable ROI. For some of them, it will happen in under six months after implementation. According to research, e-commerce organizations taking up novel digital transformation will not only witness considerable revenue growth but also better efficiency of their sales order process along with a sizeable increase in profitability.
Furthermore, this digital transformation wave can also empower companies’ e-commerce vertical to expand operations to global markets and cut down the cost of sale, allowing them to pass on the savings to their customers.
But before you set off on this journey of digital transformation, be sure to find a trusted eCommerce web development services provider. This is important since you need experts to fully leverage this phenomenon so as to attract new customers and also ensure customers return to your business. Besides that, they will also give you reliable advice about initiatives you can undertake so as to differentiate your e-commerce business in the market.