Deliver Ultimate Customer Service by Tweaking the Payment Infrastructure

Delivering excellent service to customers is one surefire way to keep your business afloat. When customers are satisfied, they will continue to patronize your products or services, and they can even bring in more customers through word of mouth.

Customer service is not just all about the technical support, warranty protections, upgrades, and patches. It includes everything related to the customer’s experience, which also includes how they would pay for their purchased services or products.

One way to ensure the delivery of excellent customer service is to improve your business’ payment processes continuously. Here are some innovative strategies you can apply to your business:

1. EMV Credit Card Processing

EMV Cards (aka smart cards / chip cards / IC cards) are today’s technical standards for payment. These cards are equipped with chips which store the data and makes way for effortless and hassle-free payment options. In the United States, this is already an official standard. It’s hassle free and gives the user more protection for their safety.

When used in restaurants, EMV credit card processing is advantageous since it allows customers to pay and give tips without relinquishing their cards since EMV can enable them to transact directly at their respective tables.

2. Mobile Credit Card Processing

Just like EMV Cards, this also allows the user to process transactions with the use of the latest gadgets we have today, smartphones and tablets for example. This type of payment processing helps the customers to save time since they won’t have to wait for hours in long lines just to pay. This is most convenient especially during peak seasons where lots of payments are done, just like the holiday seasons. For merchants, they won’t have to invest in equipment for aiding their daily transaction processing since it can all be done with the help of gadgets.

Lots of free apps are available which can be used to authorise customers’ credit card payments. It can either need physical card readers or just simply enter the information manually.

3. Apple Pay and NCF

Near Field Communication, popularised as NFC, is a breakthrough technology which lets users buy goods and services by just waving their devices in front of certified payment terminals. NFC readers are somehow rare as of today but are slowly getting more popular.

Apple Pay is a very successful mobile payment slash digital wallet service introduced by Apple Inc. It lets the users make payments using up-to-date iPhone models and Apple Watch-compatible devices. Apple Pay doesn’t require specific terminals for payment so it can work well with any existing contactless terminals. You may find out more about high-risk credit card processing by searching it up online.

4. In-App Payments

With technology continuously improving every single day, it also helps develop more methods to put users at ease. Smartphones, tablets, and many more gadgets can now be used to improve businesses by enabling customers to transact and perform other business-related actions through applications.

This method makes it easier for both the merchant and customer because both of them would not need to meet personally just to complete transactions. They can do so with just a few clicks and browse with the apps. One popular example for In-App Payments is Uber. After downloading your chosen application, you can then request to have a driver, and you will be paying for trips by sending funds to their Uber accounts.

5. Recurring Billing for Consumer

This method helps the customers to pay with the use of the latest mobile devices. They can pay, shop, and make payments which are a hundred percent automatic.

Recurring Billing is great for merchants, but it can also benefit the customers. Items purchased are more affordable especially if customers can pay by instalments, and they won’t have to initiate transactions every time they use their favourite services. For example, with Netflix, you won’t need to pay immediately for every single movie you watch since it would be very inconvenient.

For merchants, Recurring Billing can help them gain more revenue compared to other methods like one-time billing. Because the billing is automated, there will be no gaps between the billing cycles and they can also offer their products or services at lower prices to attract more subscribers.

These tips can be easily implemented in your business, and you will immediately see the difference after tweaking your payment infrastructures. By improving your means of payment, customers can easily transact with you and will leave them satisfied. By improving your means of payment, customers can easily transact with you and will leave them satisfied. Satisfied customers can also lead to a smooth-sailing business, with better returns expected.

Continuously keeping up with the latest trends and updates regarding customer service will help your business in being more effective against its competing entities. It will also benefit not only you, the merchant but also the business’ most important factor: customers.