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Custom CRM Development vs Salesforce

The term CRM simply means Customer Relationship Management and is used in order to identify specific customer traits. These traits involve the behavioral patterns of customers, what they like to buy, and their response to certain developments.

Custom CRM Development Services

Custom CRM development is a specialized software system built for a product or company. It’s uniquely and specifically developed to meet the goals and objective of the particular company. Because it’s uniquely designed for your business, it helps in efficiently managing the client-customer relationship. An effective CRM development service will also help you attract new customers.

CRM software development is designed to directly record, monitor, and ultimately predict the customer choices, preferences and dislikes, enhancing the synergy between the customer and the product. Most importantly, CRM development services help in gathering important data pertaining to customers while analyzing the employee’s relationship with the customers.

What is Salesforce?

Salesforce is an American company located in San Francisco, California, and we can describe the company as a high brand CRM development service provider that is anchored in the Cloud. It deals primarily with designing CRM applications for business and enterprise. Apart from this, Salesforce is equally big on providing sales and marketing support.

Its CRM system is made up of Sales cloud, Services cloud Community, Cloud Analytic, Cloud Data, App Cloud, as well as IoT (which stands for the internet of things). The acronym SFDC which is usually associated with this brand simply stands for “sales, force, dot, com.

Benefits of Custom CRM Development

They are numerous benefits accruing to a business or organization that has custom CRM software development. We’ll look at some of the potential benefits below.

1. Cost Effectiveness

A business or an organization can effectively cut costs in developing its own features which are needed specifically for the business or organization instead of using an off the shelf CRM software development.

2. CRM Aids Integration and Synchronization

Improved integration between business or company departments.

3. Improved Productivity

A custom CRM development software system will significantly reduce the amount of time needed for employees to understand the software because it will be based on the company’s workflow pattern.

4. Scalability Consideration

Allows room for adding more features if the business or company decides to expand.

5. Well Tailored CRM Software Development Solution

Structured according to the business plans, departments, and the workforce.
Having highlighted those benefits of having a custom-made development software system, it’s crucial to highlight why Salesforce CRM is the most popular customer relationship management software platform out there.

Why Salesforce is the Most Popular CRM Software Development

Today, Salesforce ranks as the most popular CRM platform and this is largely because most of its developed features are streamlined according to the needs of most businesses and companies. One standout feature is its CRM platform that includes;

  1. App cloud
  2. Sales cloud
  3. Marketing cloud
  4. Community cloud
  5. Service Cloud
  6. Data cloud
  7. Analytics cloud
  8. IoT (internet of things) which links customers to Google services

Also, Salesforce is renowned for its ability to scale and this gives businesses the assurance that their CRM is in good hands. But probably the biggest benefit of Salesforce is the AppExchange ecosystem platform which provides customers and people with the opportunity to develop and sell their app on Salesforce. Let’s also not forget that their market reach is quite large.

With that being said, let’s get into some reasons why you should choose a custom CRM development service in place of Salesforce or vice versa.

Brand Name and Reliability

Salesforce as a brand is a behemoth, with a sterling reputation worldwide. But having said that, there are still areas where having your own bespoke custom CRM software development system for your business trumps Salesforce in making your company the brand itself.


One notable reason why custom CRM development is better is in the cost valuation. Having a customized CRM solution for your business or company will not only save costs but also saves time. Given that all businesses ultimately want to have solutions directly related to their business and organization, not many people can dispute the fact that a custom CRM for a business is much more suitable.

Although Salesforce also deals with customization, the cost is very high; factoring in maintenance, support, and other expenses. If you want your business to be fully integrated then your best bet is getting customized CRM development services which will be uniquely designed to meet your company goals and uphold your ideals.


Again, the chances of finding a unique software system to meet 100% of your business needs are slim, so a customized CRM is usually readily available. All you need to do is contact a dedicated company to help with CRM software development. Another reason why customization is best is tied to the fact that in the future, you may want to move from an old CRM to a new CRM service. If it’s a custom solution, the switch will be affordable and easy.


The ability to keep secret information confidential is an integral part of a business. With a custom CRM software development solution, you will be sure that vital company data and information can be protected. You can even ask the developers to customize certain features of the service, such as the security and authentication to your taste.

Company Size

Also if your company is a small-sized enterprise or a mid-sized firm, going for a ready-made CRM solution may not suit the existing features of your business because most of these CRM development services are built to meet the features of big brands.

Salesforce, for instance, is priced at per-user-sales per month which could be unprofitable for your business.


From the above discussion, it is fair to point out that developing a customized CRM is better, as well as more cost-effective, for your company.


Written By

Vishal Bhatia is an international pioneer and expert innovator in the field of outsourced web, software, and mobile application development. In the last decade as the CEO and Co-founder of Dedicated Developers, he has successfully partnered on development projects with over 320 technology companies from 12 different countries to bring their web and mobile application ideas to life. His passionate team at Dedicated Developers is revolutionizing the outsourcing industry by cost-effectively aligning technology strategies focused on fueling business growth.

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