So, you are sure that you want to add live chat to your website? Kudos, you are on the right path to offer personalized and enriched experience to your customers.
But wait; have you decided the right live chat software for your website? With so many options available in the market, it is really difficult to decide which one is suitable for your business. Every brand in the market will call its software to be the best and most suitable for your business. Having so many choices can make selection difficult, but you need to pick the best and this can be made easier by asking a few questions to the software providers.
Here are 7 questions to be asked before buying live chat software for the website. Make sure you don’t sign up for any service until you get reliable and satisfactory answers to your questions.
- Is it a hosted SaaS solution or I am allowed to host it on my own server?
Live chat software providers offer different options. While some offer one of them others have both the modes for better services. Based on your budget, business size and target audience, you can decide the one you want for your business.
Saas model includes subscription-based payment and might seem more expensive at first look. But if you consider all the investment involved in setup and maintenance, it would be much cheaper than the one hosted on your own server.
- Is the software compatible with my website?
The live chat software you want to add to your website should be compatible with it. You should ask about it as well as the integration process. Make sure the software runs smoothly on your website and helps you offer an unmatched experience to your customers.
- Is the live chat support software customizable?
In this highly competitive world, every brand wants to stand out from the crowd. Customization of the software allows brands to give a personalized touch to the software to align with the business theme. Ask service provider about the customization feature and the process to do that. What all customization options it includes, like the design, color, look, chat buttons, history, and festive themes. Ask the software development company whether you can do it yourself or need the support of their staff for customization.
- What are the payment and cancellation terms?
Based on the features and support, different companies offer varied live chat software pricing options. To get maximum value for your money, you need to have prior knowledge of pricing, the factors are taken into consideration to decide the price, cancellation and refund policies. If you want to get the live chat software on your own hosting, there are no issues with the pricing as you need to make a one-time payment.
More attention is required when you need to enter into an agreement with the live chat software provider for saas hosting. Ask about the consequences of premature agreement cancellation, penalty and refund of the money paid in advance.
- How much trial time does it offer?
Before investing a huge some in software, everyone wants to give it a try to understand its features, functionality, and suitability for the business. So you should ask about the trial period. Most of the companies offer at least, 14 days trial of their software.
These are a few questions that can help you invest in the best live chat software for website to grow business with happy customers.
Rupali Shrama is a digital marketing expert and like to create innovative thing as well as write on different domains.
