- Image via CrunchBase
Apple has responded to the growing complaints about loss of signals and phone reception, on its latest smart-phone device, by offering a free case to every iPhone 4 owner. This announcement was made by Steve Jobs at a media conference in California, where he also admitted that Apple and the smart-phone device were “not perfect.”
The free protective “bumper” cases is expected to help overcome the so-called “death grip” problem – a problem in which the user’s hand can interfere with or block telephone reception when the phone is help up in a certain position. The offer will not be limited to those who have already bought the phone as new buyers will also be eligible. All iPhone 4 owners can apply via the Apple website from 22 July. The offer has already been estimated to cost Apple around $180m (£118m), based on expected retail prices. However, unhappy owners will still be eligible for a full refund until 30 September. So far, only 0.55% of users had complained about the new phones , and less than 2% had returned theirs.
While Steve Jobs maintained that the issue was “blown out of proportion” and that signal related problems was not limited to Apple alone but rather a problem shared by other smart-phone manufacturers such as Research in Motion and HTC Corp., this announcement is somehow in contrast to earlier claims that the problem was simply with the signal strength indicator. It is now believed that the issue might have been caused by the steel case of the phone which houses sections of the antenna and is bridged whenever the phone is held from the lower left hand corner. Early reports on how this announcement might be received by current users is quite promising especially as Apple shares rose 1.3 per cent following a fall of about 1 per cent earlier in the day.
Talking Point
Do you think this is a good move by Apple?
9 Comments
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Magento Hosting
July 17, 2010 at 2:38 pm
Its really surprising that apple is offering covers for all apple customers. However you have to find your apple’s bill if you want a free cover.
Domain name registration
July 19, 2010 at 6:58 am
I think free coverage to all iPhone 4 owners is a good offer to encourage the lovers of the iPhone 4 to continue using it and encourage other to buy it. But I hope Apple can still find solution the signal related problems of iPhone 4.
External hard drive
July 23, 2010 at 2:05 am
Why would anyone owning a lovely iphone4 would want to put a bloody case on it to make it look like a ridiculous fat and rounded samsung junk phone… They should recall all these phones and have them replaced with units without this glitch .. Will cost them billions but that’s the only real solution.
new houses in post falls
August 13, 2010 at 12:10 pm
They should! iPhone is expensive, and they should put more freebies with it. They’re just taking our money…
Eric
February 2, 2011 at 9:46 pm
The cases really do make the iPhone 4 look ugly. The iPhone 4 is too expensive to fix with “just a case.”
Magento
March 11, 2011 at 3:53 pm
To expensive!! i don’t like Iphone anymore…..terrible customer service when you have a problem!
Darin Cunningham
August 15, 2011 at 3:13 am
Yes. I think it’s a good move for Apple because it just tells us that they really value their customers. Users have the option for a full refund or perhaps get the free covers to solve the reception problem. However, it would still be great if they could fix the problem since iphone is such an incredible device!
eepika
November 12, 2011 at 9:28 am
Ever since Google entered the mobile phone business with the acquisition of Android and Motorola, they have made some pretty big strides.