In this era of quick business transformation, organizations need an end-to-end sophisticated automated solution to help enhance agility, improve customer experience, and raise productivity. Intelligent automation (IA) is transforming operations in almost every area of the economy.
Intelligent Automation uses Cutting-Edge technology like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA) to automate business activities requiring decision-making to improve operational efficiency.
Because AI mimics Human intelligence, Automation can perform tasks that need some level of thinking, reasoning, decision-making, and evaluation. Intelligent Automation aids in the total automation of corporate processes that contain non-routine tasks that frequently need human assistance to be completed.
In this piece, we will define Intelligent Automation and discuss why leaders today feel it is essential for any firm.
What is Intelligent Automation?
Intelligent Automation integrates cognitive and Artificial Intelligence Technology, such as natural language processing and machine learning, with automation to applications built workflows and processes that learn and adapt as they progress.
These platforms can process semi-structured data (purchase orders, invoices, etc.) along with unstructured data (videos, emails, voice messages, etc.), and they can adapt by observing human behavior. IA applications range from data collecting, analysis, and decision-making to control of self-driving automobiles and advanced robotics.
Advantages of Intelligent Automation
IPA Creates Meaning of Unstructured Data
Workflows for repeatable and predictable procedures are where many firms begin their automation journey. At this point of automation, particular events trigger specified actions, and robotic process automation (RPA) performs these operations precisely.
However, despite RPA’s capacity to operate quicker than any human, its prowess crumbles when presented with the unknown. An RPA system will not accomplish a task that deviates from the pre-defined standard because it cannot interpret unstructured data.
Intelligent Process Automation (IPA) excels in this scenario. These systems, designed for unstructured information, collect data from unconventional sources like text, documents, and photos using optical character recognition (OCR). They are intelligent enough to change the information into structured data that RPA can manage.
Because of this, Intelligent Process Automation is the ideal addition to RPA. Any firm utilizing robotic process automation may greatly increase operational efficiency and agility by adding process intelligence.
Customer and Employee Experiences Are Improved Through IPA
Although Intelligent Process Automation may be particularly adept at managing dynamic or unpredictable workflows, it is also useful for streamlining processes and enhancing customer satisfaction.
Consider onboarding as an instance. With IPA, multi-branch companies like banks and other financial institutions may extract pertinent unstructured data from onboarding papers and feed it into the primary management system of the organization. With such data, these companies can onboard clients more quickly and correctly, leading to happier customers and quicker revenue.
This degree of automation is particularly helpful in the healthcare industry, where staff members frequently deal with disjointed medical records and an excessive number of manual processes. Healthcare firms may use IPA to automate crucial tasks, such as using data to find acute symptoms.
Intelligent process automation brings order and efficiency where there was previously chaos by conceptualizing data at scale. IPA efficiency gains benefit staff in addition to improving customer experiences. Bank tellers, healthcare professionals, and knowledge workers may all acquire high-value expertise that robots cannot replicate by spending less time traversing numerous systems and physically entering data.
Process Automation Lowers Operating Expenses While Increasing Income
A lack of context awareness plagues numerous automation solutions. When something does not operate as expected, this frequently manifests as the necessity for human intervention. A typical workflow automation system, for example, may reject a new bank customer’s e-form if it is not fully completed. On the other hand, an IPA system will utilize its intelligence to detect and self-correct mistakes without needing employees.
According to Gartner, intelligent business process management software (iBPMs) are successful because of a set of four attributes:
- Timeliness of data
- Granularity of context
- Predictive ability
Combined, these advanced capabilities enable firms to decrease operating expenses by drastically reducing staff input. This leads to higher income over time—how much depends on the existing state of your firm.
Intelligent Process Automation Learns From Experience and Improves As It Goes
Intelligent Process Automation can function independently and improves with time, unlike conventional workflow systems that mainly rely on people to specify the appropriate activities. IPA does this by utilizing machine learning algorithms that employ pattern recognition rather than pre-programmed rules to decide how to carry out processes.
There is a sharp difference compared to less intelligent choices which can carry out instructions. Even well-intentioned automation can result in workflow hitches that call for human assistance when restricted to a one-size-fits-all approach.
For instance, if someone doesn’t step in, a tool for planning appointments without machine learning will likely double-book sessions. However, based on the information already available—in this example, the existence of another meeting—an intelligent appointment booking tool will “know” not to double-book.
IPA can recognize trends, locate abnormalities, form wise conclusions, and take the necessary action thanks to real-time analytics and decision automation.
By incorporating Artificial Intelligence into Automated activities, businesses may begin to construct a truly digital workforce that can mimic many attributes of human cognition and judgment. Since our workforce is changing quickly, firms must continue to innovate and embrace digital technologies to become more agile.
This is one of the technologies that can revolutionize how organizations function and deliver on the original promises of automation—faster operations, lower costs, less risk of error, and freeing employees from the most tedious tasks.