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2019 Microsoft Dynamics 365 Advanced Scenarios for Business Growth

Microsoft Dynamics 365 Business Central offers a complete corporate app solution that is exclusively made and optimized for SMBs. It was released in April 2018 and since then organizations are adopting Business Central to transform their businesses digitally. Later in October 2018, the officials made some tweaks into Business Central to involve on-premises deployments. The updated version – April 2019 update introduces an update to Business Central that works on the productivity of the users.

The ISV (Independent Software Vendor) ecosystem is significant for customers who are interested in horizontal or vertical solutions for Business Central. Microsoft will accelerate this new ecosystem to start moving the latest and old customers to Business Central online. To achieve this, certain development pillars are being introduced to define the 2019 release wave 2 updates. Let’s discuss them in brief in this post:

Service Fundamentals

Strong focus on reliability, performance, supportability, and security is something that helps businesses to ensure that service quality won’t get compromised and remains ahead of growth during its use.

Modern client

The latest 2019 release wave 2 of Business Central, users are allowed to access Business Central in their browser, Windows 10 desktop app, in Outlook, in mobile apps on Android and iOS. Microsoft boosts investment in the productivity and speed features to deliver a modern browser experience; which, is a major milestone to achieve in its transformation into an ultimate desktop experience for new and old users alike.

The 2019 release wave 2 is the initial version that doesn’t have NAV Client (Windows Client) connection to Business Central. The modern clients now support a list of new productivity features that made Microsoft discontinue Windows Client for Business Central. The legacy Dynamics NAV client will still support in April 2019 update and earlier versions.

Modern developer tools

The 2019 release wave 2 turns out to be the first version that doesn’t have the classic development environment C/SIDE. The latest developer experience, which is based on Visual Studio Code with Azure DevOps and an AL language to support the extension-based, customization approach now supports large app development such as base apps from Microsoft. Now the C/SIDE remains supported in the April 2019 update and earlier versions in alignment but discontinued for Business Central going forward.

ISV acceleration empowering

The Wave 2 update offers a set of new features that are intended to simplify ISV development for the latest solutions. These features are also used for streamlining the migration from the Dynamics NAV SCC (source code customization) model to business central. Microsoft is now focusing on streamlining the path for ISVs to take their solutions to business central online.

Migration tools for customers

Once DNAV ISVs are allowed to bring their solutions to business central online, the next thing to work on the journey for available Dynamics SMB customers and make it simpler. These DSMB customers are coming from DNAV, DGP, and DSL to migrate from their present on-premises solutions to MS Dynamics Business Central Suite.

Overview of 2019 release wave 2

The 2019 release wave 2 for D365 has all innovations to deliver significant capabilities to transform businesses.

Dynamics 365 Application Services:

  • Sales
  • Customer service
  • Marketing
  • Field service
  • Finance
  • Project Service Automation
  • Supply Chain management
  • Retail
  • Talent
  • Business central

A new addition to D365 apps in October 2019

D365 Commerce – designed on D365 Retail capabilities, it provides a comprehensive omnichannel solution to the users that make back-end, front-end, call center, and digital experiences work together.

Artificial Intelligence

The new AI capabilities being introduced in 2019 release wave 2 to help companies accelerate their transformation of sales, customer service, and marketing functions. These capabilities are as under:

  • Sales insights – offer foresight to the teams to enhance their productivity and anticipate the results throughout the sales lifecycle.
  • Customer service insights – It offers an actionable view into significant performance metrics, emerging trends, and operational data using industry-leading AI.
  • Virtual agent for customer service – It allows companies to develop AI-enabled bots that interact with the customers and bring new opportunities for business by enhancing customer service.
  • Customer insights- This allows companies to unify and understand data related to the customer to get rich customer insights.
  • Market insights – It allows business users to collect actionable insights that are based on the feedback of the customers about their products and brands.
  • Fraud protection – It allows eCommerce merchants to work on fraud loss, yield more revenue, and enhance the online shopping experience of the customer.
  • New AI apps addition in October 2019 release:
  • Product insights – it allows companies to transform their product development, sales, marketing, and support.
  • Connected store – It allows merchants having an offline running store to access actionable insights by leveraging data sourced from cloud-connected sensors.

Written By

Joseph Macwan works at the Aegis Software leading ISO 9001: 2008 and D & amp; BD-U-N Certified Application and Software Development, Dynamics 365, Apache Spark, Net Development Company since the last 10+ years. His work with a passionate commitment to his work.

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