The implementation of an ERP system comprises of several important factors. These factors are weaved around steps such as requirement analysis, project planning, features and functionalities, selection team members, testing and installing. These are only possible if the change management process in place is effective. Managing such changes basically come up when the complete business process undergoes restructuring. In order to educate employees about the ERP software solution in place and its functionalities to cater to the changes within the organizational framework, proper training must be imparted.
Organisational change management basically focuses on the following:
a. There is the assessment of change, design and process of an ERP an implementation.
b. The performance measurement and optimization of the ERP system is done.
c. All training needs are identified and analysis is done followed by appropriate content development.
d. Then the training is delivered and followed-up.
e. There is the planning and execution of communication processes.
f. Lastly a post-implementation audit is done to track and report all the progresses against a given business case.
g. In case an obstacle is encountered, it is identified and a solution is implemented.
h. All types of organizational enhancements are designed at the end to fully optimize the brand new enterprise technology.
Above points depict the process involved in an ERP system for e.g. HRIS software. But entire change management process comprises of 5 key steps. Here is a detailed discussion about the change management techniques with an ERP implementation process.
- The first step is the formulation of a detailed curriculum for employee education regarding the changes in business processes. A few candidates across departments are chosen in advance for the training. They are tested so that they provide knowledge transfer session for peers.
- Presentations, documents, flash demos, e-learning portals, videos and web training modules are some training resources used to train employees. These resources are convenient and can be accessed from anywhere.
- Employees can get hands-on experience alongside routine work by real-time training & testing. Trainers of certain departments generally do so by demonstrating various functionalities right at the shop floor or within the administrative office. This is a great way by which change management is done and finally the comfort level of employees in utilizing the ERP system gets evaluated.
- Generally resistance to change is irresistible because change also covers the roles or responsibilities of employees. So employees might take some time to get adapted to the brand new ERP set up. But trainers handle this challenge while managing change through proper planning and goal directed effort.
- Communication of changes in business processes to the employees is done by internal marketing about the ERP system. This is done through fliers, emails, newsletters, posters and banners. Such a positive emphasis about change within the organization helps in adapting to change.
Several consulting companies across the globe follow the above steps. Basing on these steps, they provide the training, techniques and strategy that ultimately help employees within an organisation understand and support a new ERP system.