IT downtime causes small businesses to lose nearly $2 million each year. Once business owners experience this downtime, they are more apt to hire IT professionals to help them maintain the technology they have in place.
If you are the owner of an IT company, you know all too well how important it is to provide clients with the latest tech support solutions. Using an effective remote administration tool can help you serve your clientele better. These tools allow you to remotely access a client’s computer or network to see what is going on.
With the help of this software, you can get your client’s IT issues addressed in a hurry.
Are you looking for the right remote support software for your IT company? If so, check out the following tips for success.
Choosing Remote Support Software that is Easy to Use
The main thing you need to find out about a piece of remote support software is how easy it is to use. If you have multiple IT support agents working for you, providing them with functional tools is essential. Failing to assess how hard to use a piece of software is can create lots of issues for your team.
Often times, the manufacturers of this type of software will offer demos of their products. By downloading a demo version of a piece of software, you can get a feel for what it has to offer. With a bit of time and research, finding easy to use remote support software will be a breeze.
The Software Should Provide Data Protection
When remotely accessing a client’s computer or network, you will encounter lots of sensitive information. If the remote support software you have is not fully secured, this information can fall into the wrong hands. Allowing hackers to get into a client’s network can severely damage your reputation and may lead to countless identities being stolen.
One of the best ways to find out more about a piece of remote support software is by doing some online research. Generally, you will be able to find countless reviews from other IT professionals about the security offered by a piece of software. Once you have this information, you can narrow down the list of available programs with ease.
Considering Compliance is a Good Idea
If your IT company provides tech support to an e-commerce site and their clients, making sure your tools are PCI compliant is a must. New industry standards require all tech tools in this industry to feature things like two-factor authentication and other drastic security measures.
If you work with a number of healthcare providers, you need to find out whether or not the remote support software you are looking at is HIPAA compliant. In some cases, you may have to pay a bit more for programs that meet the guidelines for compliance in various industries. Failing to offer these compliant solutions can lead to you getting fined.
Does the Software Manufacturer Offer Customer Support?
Another important consideration to make when choosing remote support software is whether or not the manufacturer offers customer support. If you encounter a problem with the software, you want to make sure you can solve these problems in a hurry. This is why choosing a manufacturer that offers top-notch support is so important.
Researching all of the remote support software options on the market is essential before making a decision. Rushing through this process will only lead to headaches for you and your customers in the long run.
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