There are various online stores selling clothes all over the world. This means that there are many buyers online. Unfortunately, not all shopping experiences are exemplary. When shopping for clothes, you may find that the material advertised isn’t what you wanted, the purchased item could be a wrong size, and you could have accidentally purchased the wrong item. These and many other reasons necessitate the need for you to contact customer service.
ASOS’ customer service, just like other online stores are always filled with long virtual queues that make access almost impossible. The following tips will get you through to customer service:
- Get information from the website
Rather than sitting by the phone, you may consider checking out ASOS’ website. The website is a knowledge factory on products, shipping, delivery, collection, pricing, and even terms for refunds or exchanges.
The information provided online may be sufficient preventing the need to call. The FAQ section of the website will also have more information about the products and common concerns.
- Find the current contact numbers
Often, you will be tempted to call the number on the ‘Contact Us’ page of the website. The number or numbers listed there may not work. To avoid getting frustrated or wasting time, you should perform an online search for ASOS’s customer service support center.
- Live chats
Though this option is available for limited hours in a day, you can find out when the services are available. The responses are normally prompt if you are. Use this option whenever possible.
- Social media
The response on social media is rather slow for ASOS, but you may consider leaving them a message with your comments or complaints. Rather than waiting by the phone and redialing, this could be your way out.
Even with these tips, you may still have to call customer service for the following reasons:
- Product complaints
If it is your unlucky day and you are dissatisfied with the clothes you received, then you should call customer service. An ASOS customer with complaints on receipt of damaged goods, an aspect of the services offered, or a complaint on delayed delivery despite the delivery being overdue will be given relevant information pertaining to their orders or products purchased online.
- Wrong delivery
You should call customer service if you have received the wrong item. It is not only disappointing but also a failure on the supplier’s part when they send the wrong order. Alternatively, the mistake could be wholly human and an explanation by customer service, as well as assurance of the right order, will suffice.
When you call customer service, you will also be directed on how to return the wrong order.
- Cancellation
Everyone makes mistakes. You may have placed an order accidentally by clicking the computer or phone keys inadvertently. Since you hadn’t planned to purchase that item, a call to customer service will help in cancelling the order.
In conclusion, customer services are called for varied reasons. The wait is usually long and if there are alternative communication channels, then you may consider using them to save time and money.
David Wicks is blogger and writer. He enjoy writing posts more on fashion, technology and more other which are helpful to readers. He also like to spend more time on social media.
