List of 8 of the Best Live Chat Software For A Website

Offering instant and helpful support to customers is the only way to win their trust in today’s highly competitive market. With the availability of hundreds of options in the online world, customers don’t think twice before leaving a website that is difficult to use and has no support. Live chat software is the only option businesses have to offer immediate support to online shoppers finding it difficult to complete their buying process.

Undoubtedly, live chat support for a website is a great option to win customers’ trust and boost conversion rate, but finding the best software is really difficult. There are so many companies offering live chat widget that website owners get confused while choosing the right software. Thinking of the problem faced by businesses, we thought of helping them by making a comprehensive list of top live chat software in the industry.

Here is the list of top live chat software for the website:

1. REVE Chat:

REVE Chat is a cloud based live chat widget that allows the online customer support agents to engage with the website visitors and offer them real-time support for hassle-free shopping. It not just allows the customer reps to offer instant assistance but also helps them offer personalized support by recording chat history that representatives can refer to when interacting with repeat visitors.

Benefits:
Increased sales conversion
Help in building brand loyalty
Valuable customer feedback
Affordable pricing of live chat software

2. JivoChat:

JivoChat lets you convert visitors into paying customers by offering them instant support at every device they are using. This is beautiful and modern live chat support software for responsive websites and adapts to fit any size.

Benefits:

Fast, easy and stylish
Provides much-required information and help
Allows connectivity from different apps
Easy integration into daily task

3. Comm 100:

Comm100 is reliable and secure live chat support software for the website. The software is now available with agent monitoring, co-web browsing, and real-time translation features to make customer support process more effective.

Benefits:

Have all the basic features
Upgrades to make software suitable for growing business
Customizable features for brand building

4. Livezilla:

LiveZilla is a free chat service for the startups and small businesses. By adding LiveZilla live chat to your website, you can instantly see who is visiting your site and can offer them support with proactive chat sessions. Customization feature of the widget helps you change it as per your brand’s theme.

Benefits:

Complete control over data
Webcam support for personalized chats
Runs on your own web server

5. Pure Chat:

Pure Chat helps the businesses generate more leads by offering instant support to the online customers. Add live chat to your website and track your visitors to offer them proactive support. You can also engage visitors and collect their data for cross-selling of other products offered by your company. The software has been priced affordably as it has been developed for small businesses.

Benefits:

Message multiple leads at once
Chat with customers on the go through mobile apps
Simple and intuitive for new users

6. Zopim:

Zopim is an impressive live chat support tool that allows the businesses to monitor and chat with the online visitors. The software helps you support customers in purchasing process to grow sales. Along with the customer feedback, it also lets you check the page customers are viewing to customize chat accordingly.

Benefits:

Proactive chat with customer tracking
Offline replies to chat from different browsers
Compatible with iOS and Android apps

7. LiveChat:

LiveChat is one of the oldest live chat support software available in the industry. The best feature of this software is that it can easily be integrated with other services such as CRM software, Google Analytics, Zendesk etc.

Benefits:

Easy to install and set up
Beautifully designed application for WordPress site
Survey forms in chat window for feedback

8. Olark:

Olark Live Chat gives you the easiest option to engage with your prospective customers who are browsing your website. The software allows you to close more sales and grow your business.

Benefits:

Easy integration with different CRM
Integration with Help Desk platform
Powerful customer insights

After analyzing more than 20 live chat widgets offered by different companies, I made a list of these top options. These have all the features you want in the live chat software for your website. Now based on your budget, support team’s knowledge, business size and targeted audience, you can choose any software that suits your ecommerce business the most. Some of these also work on mobile sites and help you engage with the customers on the move.