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What to Look for Before Selecting Outsourced Customer Services

Why are business owners favoring the outsourcing model? Are they simply looking for cost cutting? Yes, cost reduction is a definite reason why the call centers situated in India are ...
customer service

What to Look for Before Selecting Outsourced Customer Services

Why are business owners favoring the outsourcing model? Are they simply looking for cost cutting? Yes, cost reduction is a definite reason why the call centers situated in India are ...
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How to Navigate the World’s Most Complicated Website

By now, it’s no big secret that the Healthcare.gov site’s initial roll-out was less than impressive. Although many critics were satisfied with the front end’s overall ...
ivr

How to Conduct the Perfect Survey Using Interactive Voice Response

Whatever the opinion of customers about IVR systems might be, they are very helpful for businesses. They help manage the call volumes of large processes and offer the self service ...
customer service

How Call Center Services Stimulate Business Growth and Expansion

Growing businesses usually seek every possible way to improve their market image. And this can be achieved only by improving customer services. Until and unless your customers are not ...
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