It’s common to have a disagreement with your cellphone carrier at some point, but you can usually work through these issues together. However, if you’ve contacted customer service, and you still aren’t having any luck finding a resolution to the problem, there are other ways to deal with your dispute. The Better Business Bureau, complaint websites, state attorney’s office and other social media outlets are excellent resources for voicing your complaint and getting someone to finally listen and take action.
The Better Business Bureau
The Better Business Bureau is dedicated to listening to your complaint and helping you find a positive outcome with the company in question. Their Internet site is useful for filing a report online and registering your complaint or for doing some investigative work by checking out a company before you actually do business together. The Better Business Bureau forwards your complaint to the company and gives them 14 days to respond. Over 75 percent of the complaints registered with the BBB get resolved.
Gripevine.com was founded by Dave Carroll and Richard Hue who were passionate about improving the customer service experience. The company provides a neutral and fair backdrop where customers and companies can come together to work out their issues. Consumers that have had a bad experience with a particular company can come to Gripevine and tell their story. The site is easy to navigate around, and they have tools that notify the particular company of customer complaints. If the company fails to respond to your complaint, you have the option to invite friends, family and other followers to share in your story. The more people you get to follow your complaint, the more motivated the company may be to find a solution to your problem.
Most well-known businesses have a strong presence on the various social media sites like Twitter and Facebook. Try posting a comment about your complaint where a dedicated team member from the company is supervising the remarks. This can often get you far as long as you’re respectful and your grievance has legs to stand on.
Federal Communications Commission
You can register your complaint with the FCC in regards to your cellphone carrier through its online complaint board. The FCC will forward your dispute to the actual provider and give them 30 days to respond to your problem. It’s important to be thorough with your contact information and reason for the disagreement.
State Attorney General Offices
The state attorney’s office handles complaints in regards to fraud and disputes over contracts. They have even gone so far as to file a lawsuit against specific cellphone companies. The end result of the lawsuits amounted to either a customer refund or reforming their customer agreement policies.
Besides taking legal action or emailing a major media outlet, you will probably find a positive end result by contacting any of the numerous complaint sites. Most companies want to make things right with the customer, so they can gain the trust and business of other consumers.
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